Returns & Exchanges
At Ossett Brewery, we take great pride in the quality of our craft ales and want you to be completely satisfied with your order. If your products arrive damaged or incorrect, our dedicated team is here to ensure a swift resolution through a replacement or refund.
Contact Our Team
Email our customer service within 14 days of receipt, providing your order number and clear photographs of any damaged or incorrect items.
Await Authorization
We will review your request and provide a return authorization code along with the specific shipping address for our brewery warehouse.
Secure Packaging
Ensure all glass bottles or cans are securely packed in their original transit packaging to prevent further breakage during the return journey.
Refund Processing
Once we receive and inspect the returned items, we will process your refund or dispatch a replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing